Updated: Sep 6, 2020
At the core of Information Governance is the need for change management -- the need to deeply embed governance practices, disciplines, and behaviours in the organization. To achieve this, training design and delivery needs to address Hermann Ebbinghous´ “Forgetting Curve” to ensure that new knowledge is retained and applied. If not, attendees may only remember 30% of the training after 30 days.
Based on our extensive experience with developing and delivering training program for clients, we have identified the following success criteria for training:
Relevant – attendees find the training relevant for their job
Useful – attendees find the training useful for doing their job
Memorable – attendees find it easy to remember the training
Practical – attendees find it easy to use the newly acquired knowledge
We achieve this by focusing our training design on:
Outcome – agree with stakeholders the behaviours that should change
Personas – segment the audience based on personas to ensure relevant and useful training
Engaging – make the course memorable, fun, interactive, and enable attendees to also learn from each other
Repetitive – first educate attendees in the why, then the how, and then require them to do it during the training
Applicable – make it easy to remember and use the new knowledge with hands-on exercises, checklists, and on-demand repetition
Measurable – define key performance metrics to identify how well the training changes behaviours
Feel free to contact us if you need help developing effective training for your organization.