Business Challenge
A multi-national telecom provider faced growing risks from data leakage and intellectual property theft.
Key challenges included:
- Lack of visibility into insider activities that could lead to data leakage.
- Sensitive files and emails not consistently classified or protected.
- Employees unaware of how to properly classify or protect sensitive content.
Solution
Working with Infotechtion, the telecom company is now deploying an integrated Microsoft Insider Risk Management program:
Insider Risk Management
- Activate policies to detect unusual user activities such as mass downloads, exfiltration to personal email, and risky data sharing.
- Fine-tune alerts to reduce false positives and focus on high-risk signals.
Auto-Labelling with Microsoft Purview
- Implement sensitivity auto-labelling for key file types (financial, customer, and technical data).
- Ensure sensitive files and emails are automatically tagged with the right label and protection.
Data Loss Prevention (DLP)
- Configure DLP policies in Microsoft Purview to prevent sensitive data from leaving the company.
- Deploy policy tips to guide employees in real time, encouraging correct classification and secure handling.
Change Management & Training
- Conduct targeted training sessions for high-risk departments.
- Communicate "why classification matters" to improve adoption and compliance culture.
Planned Outcomes
- More accurate Insider Risk alerts by linking activities directly to labelled sensitive files and emails, reducing noise and focusing on high-risk incidents.
- Sensitive files and emails consistently classified, enabling Insider Risk policies to detect and respond to misuse with greater precision.
- Improved prevention of data leakage and theft, with DLP policies enforcing the correct handling of classified data across email, Teams, and cloud apps.
- Greater analyst efficiency, with clearer context around user behavior involving sensitive content.
- Stronger compliance and accountability, as employees are guided by policy tips to classify and protect sensitive content correctly.
Conclusion
By integrating Insider Risk Management, auto-labelling, and DLP policies, the telecom company is transforming its data protection approach. They are moving from reactive investigations to proactive prevention, reducing risk exposure and enabling secure collaboration at scale.
Infotechtion provided best-practice templates, deployment expertise, and ongoing support to ensure a fast, effective rollout aligned with Microsoft's roadmap.
Next Steps
Please contact us for a free consultation or a demonstration.